To ensure a safe environment for NY Vision Group patients, staff and everyone’s family members amid the outbreak of COVID-19, we have updated the patient policies for all our locations based on the NYS Department of Health (NYSDOH) guidelines. As this is an evolving situation, please check the news section of our website for any policy changes, or call us, before your visit.
If you are experiencing cold or flu-like symptoms, please call us to reschedule your appointment with us (unless medically necessary) and contact your primary care provider for guidance. You should only go to medically necessary medical appointments, not routine checkups, and should call ahead in any event.
This is particularly important if (1) you have come into contact with a person with COVID-19, or who has recently traveled to a country with a severe outbreak per the CDC (currently, China, South Korea, Iran, Italy, Japan); (2) you yourself have recently traveled to those countries; or (3) you have serious respiratory symptoms such as high fever, cough, shortness of breath. If you develop life-threatening conditions, like severe shortness of breath, severe dehydration, prolonged high fever or other complications, don’t hesitate to dial 911.
If you do experience flu-like symptoms during your appointment with us, please note that per NYSDOH guidelines, we will require you to wear a face mask and will follow NYSDOH directions which may include referring you to your healthcare provider immediately instead of continuing with your eye care appointment, contacting the NYSDOH and/or immediate transportation to an urgent care center.
Additionally, we note that all patients will be limited to bringing one (1) accompanying family member/friend and one (1) caregiver, if necessary, each of whom must be symptom-free. If that family member/friend/caregiver displays flu-like symptoms during the visit, we will require them to wear face masks, and follow the same NYSDOH protocol described above.
We wish all of you and your loved ones continued health and happiness.
